Frequently Asked Questions
- How secure is my booking?
- How do I amend or cancel a booking?
- Can we book family rooms?
- How do I obtain a free hotel guide?
- How do I remove myself from your mailing list?
- How do I give feedback from my stay?
"The Independents" are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a secure server which is encrypted using 128-bit SSL certificates.
In order to confirm a booking we require your credit card details; under normal circumstances you pay the hotel on departure. We only require your details should you fail to arrive "no show" or fail to cancel according to the hotels cancellation policy.
"The Independents" never see the credit card details. The credit card details are collected by a company called SagePay. "The Independents" never pass on, see or receive your credit card details; they are all held securely by SagePay. You can read more about SagePay and their security policies here.
How do I amend or cancel a booking?
In making a booking and confirming it with a credit card you have entered into a purchase that is governed by the hotels cancellation policy. Your attention is drawn to this policy throughout the booking process and stated on your confirmation email. If you cancel according to the cancellation policy of the hotel, there will be no charge, however, should you fail to arrive or cancel outside of the policy, the hotels will charge.
For all amendments or cancellations please contact our central reservations on 0844 800 9965 between 09:00 and 17:30 Monday to Friday, should you wish to cancel out of these hours, please contact the hotel direct. Your booking confirmation will state the hotels contact number.
Can we book family rooms?
Most of our hotels offer family rooms. Due to the nature of family bookings and the range of family rooms available, family rooms cannot be booked online. To check availability or to make your booking please contact our Central Reservations office on 0844 800 9965 or email us here.
How do I obtain a free hotel guide?
Our free Hotel Guide is produced annually and is available by requesting it here.
How do I remove myself from your mailing list?
We respect your privacy very seriously and should wish to opt-out of our offers mailing list you can either email us, or write to us at:The Independents Hotel Association, Windsor Farm, Capland, Hatch Beauchamp, Taunton, Somerset, TA3 6TR.
How do I give feedback from my stay?
We welcome all constructive feedback and ask that you fill in this form.